BEDTIME BABY SLEEP SOLUTIONS (BBSS) SLEEP SUPPORT PROGRAMS: How it works
o Step 1: Comprehensive Sleep Questionnaire: You will complete the Comprehensive Sleep Questionnaire. I will create your Customised Sleep Plan based on the information you provide in the questionnaire.
o Step 2: Private 1:1 Consultation in person or via Zoom: We will meet for a 60 - 90 minute Sleep Consultation for an in-depth review of your Customised Sleep Plan. The Sleep Plan will be sent to you via email following the consultation.
o Step 3: Personalised 1:1 Support: Depending on the program selected you will receive two (2) or three (3) weeks of Personalised 1:1 Support. Including two (2) scheduled 20 minute calls and unlimited email/text support. All emails/text will be responded to promptly within 24 business/office hours.
o Step 4: Sleep Log: You will be supplied with a Sleep Log, which is to be filled in daily. This log is used to track changes in your child's sleep habit and patterns. I will personally check the log daily, please feel free to leave any comments or questions within the log.
Additional Tools for Success:
o First Week of Support: In the first week of support, you will be contacted via WhatsApp/SMS daily. This is to ensure you are on the right track and ready to embark on naps or bedtime in the right frame of mind. The aim of week one is to help you build your confidence and sleep knowledge.
o Second Week of Support: The Second Week (and subsequent weeks if applicable), I will check in with you periodically, every 2 or 3 days. By week two your baby's sleep should be improving and your confidence should be building.
o Completing the sleep log is a critical element of the BBSS Programs. The Sleep Log allows me to gather much-needed data on your little one's sleep which will help me detect patterns and make changes where needed.
o If I don’t hear from you for a period of time, or if you miss a pre-arranged call, I will assume that all is going well and no support is required.
Office Hours
o Monday to Friday: 09.00am – 05:00pm
o Saturday: 09.00am – 01:00pm
Medical
o You agree to follow safe sleeping practices in line with SIDS recommendations.
o You agree to check with your General Practitioner/Medical Doctor to ensure that your child has no medical conditions which prevent them from safely participating in the BBSS Program.
o You agree to disclose any medical condition your child has at the beginning and throughout the BBSS Program.
o BBSS’ advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or another qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the program. Reliance on any information provided by BBSS is solely at your own risk.
Payment & Cancellations
o Payment of the total investment amount is due at the time of booking.
o Cancellations less than 72 hours prior to scheduled Private 1:1 Consultation date will be issued a refund of 50% of the fee.
o Refunds will not be provided once a consultation has taken place and a Personalised Sleep Plan has been created.
o If you choose to delay beginning the plan after the Private 1:1 Consultation and Sleep Plan creation, no refunds will be provided.
o If you choose to begin the Sleep Plan one (1) month or more after the plan has been created, a mandatory re-evaluation and possible amendments of the Sleep Plan may be necessary. There will be additional fees for this process.
Miscellaneous
o You understand that your Customised Sleep Plan is meant for the child for which the questionnaire was completed. It should not be shared with a third party as a sleep plan for another child who is not addressed in the questionnaire.
o Any changes you make to your child’s sleeping or eating arrangements are your decision and BBSS only make suggestions for change, of which you are responsible for choosing to implement.
o BBSS reserves the right to make amendments to the terms and conditions from time to time and without warning.
Disclaimer and Privacy Policy
o BBSS does not make any representations or warranties, express or implied, regarding consulting services provided. BBSS' liability (if any) is limited to the consulting fee paid by you to BBSS , and in no event will BBSS be liable to you for any other claim, losses or damages.
o Whilst BBSS endeavours to help you get your child sleeping through the night and napping well (where applicable), we cannot guarantee that the Customised Sleep Plan will work for all children.
o The level of success for your child to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for your child by BBSS. Not following the Customised Sleep Plan, or only selecting components of the plan, will reduce the likelihood that your child will be successful in the BBSS Program.
o It is crucial to the success of the program that all family members and “family helpers" involved with care taking responsibilities follow the customised Sleep Plan. Consistency with implementation of the Sleep Plan is critical to the success of the program.
o You understand that information about your child may be utilised in case studies. No identifying information will be used and all names will be changed in case studies.
